Help & Support
Whether you're an owner planning a farewell, a family saving a place's story, or someone holding a ticket — there's a real person on the other end. Everything is handled online, and we reply within 24 hours.
The fastest way to reach us. Tell us what you need and we'll get back to you within one business day.
We reply within 24 hours.
Is a beloved place closing — or already closed? Send us the details and we'll reply with an honest answer about whether a farewell fits the timeline.
Open the contact formCommon questions
What a campaign includes, the $999 pilot vs. the $1,999 standard, and how the 10% ticket share works.
See pricing & FAQ →Sign in to follow your farewell campaign — the promotion we're running and the tickets being sold. You host the night; we handle the promotion and ticketing.
Owner sign in →Buying a Return Night or farewell-event ticket, and how refunds work if an event is canceled.
Refund policy →Sign up to hear when a place you love is saying goodbye — in time for one last visit. Unsubscribe anytime.
Get alerts →Ticketed farewell nights for closing and already-closed places. The venue hosts; we promote and sell the tickets.
Browse events →Create an account or sign in to manage Premium membership and your saved places. Need account help? Email us and we'll sort it.
Sign in →Looking for the fine print? See our Privacy Policy, Terms of Service, and Refund Policy. Before It's Gone is operated by Before It's Gone LLC, entirely online, across the United States.